1. Information We Collect
We collect personal information when you interact with Artmosphere — whether by creating an account, attending an event, making a purchase, or simply browsing our platform. Here is a breakdown of what we collect and why:
| Category | What we collect | When |
|---|---|---|
| Identity | Name, username, date of birth | Account registration |
| Contact | Email address, phone number | Registration, booking, contact forms |
| Payment | Transaction ID, billing details (not full card numbers) | Purchases, memberships, ticket sales |
| Profile | Interests, activity preferences, profile photo | Account setup, community participation |
| Usage | Pages visited, features used, event attendance | Automatically during platform use |
| Device | IP address, browser type, operating system | Automatically via cookies / analytics |
| Communications | Messages sent via platform, support emails | When you contact us or use community features |
We do not collect sensitive personal information such as government IDs, health data, or financial account credentials beyond what is necessary for payment processing.
2. How We Use Your Information
We use your information to provide, maintain, and improve our Services — and to build a better community for everyone. Specifically:
- Account management: To create and manage your account, verify your identity, and provide member-exclusive access.
- Event operations: To process event registrations, send confirmation and reminder communications, and manage attendance.
- Payments: To process transactions securely via our payment partners and send receipts.
- Community features: To enable participation in discussions, quizzes, collaboration boards, and community activities.
- Communications: To send you important service updates, event announcements, and newsletters (you can opt out of marketing emails at any time).
- Personalisation: To recommend events and activities based on your interests and past engagement.
- Safety & security: To detect, investigate, and prevent fraudulent transactions or abuse of our platform.
- Analytics & improvement: To understand how our platform is used and continuously improve the experience for all members.
- Legal obligations: To comply with applicable laws, regulations, and lawful requests from authorities.
We will never sell your personal information to third parties. We use your data only to make Artmosphere better for you and our community.
5. Data Retention
We retain your personal information only for as long as necessary to provide our Services, fulfil the purposes described in this policy, and comply with our legal obligations.
- Active accounts: Data is retained for the lifetime of your account plus a reasonable period after closure.
- Transaction records: Retained for a minimum of 7 years to comply with financial and tax regulations.
- Event records: Attendance and booking history retained for up to 3 years for operational purposes.
- Marketing data: Retained until you withdraw consent or unsubscribe from communications.
- Support correspondence: Retained for up to 2 years after resolution of an issue.
When data is no longer required, it is securely deleted or anonymised.
6. Security
We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.
- All data transmitted between your browser and our servers is encrypted using TLS (HTTPS).
- Passwords are hashed and never stored in plain text.
- Payment information is handled by PCI-DSS compliant payment processors. We do not store your full card details.
- Access to personal data is limited to authorised staff on a need-to-know basis.
- We conduct regular security reviews and updates to our infrastructure.
Despite our best efforts, no method of transmission over the internet is 100% secure. If you suspect a security breach involving your data, please contact us immediately at info@artmosphere.community.
7. Your Privacy Rights
You have the following rights with respect to your personal data. To exercise any of these rights, please contact us at info@artmosphere.community.
Access
Request a copy of the personal data we hold about you.
Correction
Ask us to correct any inaccurate or incomplete information.
Deletion
Request deletion of your personal data, subject to legal obligations.
Portability
Receive your data in a structured, machine-readable format.
Object
Object to processing for direct marketing or profiling purposes.
Restriction
Request that we limit how we process your data in certain circumstances.
We will respond to all legitimate requests within 30 days. In some cases, we may need to verify your identity before processing a request.
8. Children's Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from anyone under 16. If we discover that we have inadvertently collected data from a child under 16, we will delete it promptly.
If you believe we may have collected information from a child under 16, please contact us immediately at info@artmosphere.community.
9. Third-Party Links & Services
Our platform may contain links to external websites, social media platforms, or third-party services (such as Instagram, Facebook, or event listing platforms). These services have their own privacy policies, which we encourage you to review.
Artmosphere is not responsible for the privacy practices or content of any third-party websites or services. Our policy applies only to our own platform and Services.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by email or through a prominent notice on our platform, and update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes constitutes acceptance of the updated policy.
11. Contact Our Privacy Team
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us. We're committed to responding quickly and transparently.
You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction if you believe we have not handled your data in accordance with applicable law.